Frequently Asked Questions
What do I do if I receive a damaged item?
If you receive a damaged or defective electronic item, please contact us immediately at support@joyfulvita.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.
Do you make pricing and other listing errors?
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.
What is the shipping time for the merchandise?
Our standard shipping time for orders is typically 7 business days. Please note, that these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
Can I change or cancel my order?
After you have clicked "Send My Order," your order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Policy.
Why was an item canceled and will I be charged?
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to the address provided.
- A duplicate order was placed.
If your order is canceled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any canceled items.
How long will it take for me to receive my refund?
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to be posted to your account.
Why do some items have shipping restrictions?
Well, you see, some places (states, even countries) just won’t allow certain ingredients to be imported. In those situations, we’ll simply remove any such items from your order. And don’t worry—you won’t get charged for them.